Evidence you can understand
Important findings are presented with their source, state and any point that still needs attention.
Trust is built in
Nothing important should be hidden.
Tenant referencing deals with identity, financial information, legal checks and important decisions. You should be able to see how Lettucey works, how information is handled and where the limits are.
The principles
We show our workings.
Trust comes from being clear about the evidence, the process and the decisions that remain with people.
Fair routes
Different circumstances can require different evidence. Human review remains available when the standard route does not fit.
Privacy by design
Personal information is collected for a clear purpose and handled through defined access, retention and rights processes.
No pretending
We describe what was checked, what could not be verified and what Lettucey does not decide.
Care without theatre
Security claims should be specific.
Sensitive information deserves careful controls and honest explanations. We publish the practices, responsibilities and limits we can support, without vague badges or exaggerated claims.
The details
Explore how we work.
Nine clear routes to the standards, safeguards and accountability behind Lettucey.
How references work
How information is protected
How we stay accountable
Honest outcomes
We do not hide uncertainty.
A reference is useful when it shows what is known, what is not known and what still needs attention.
Missing
If expected evidence is not available, the gap stays visible.
Conflicting
If information does not agree, the conflict is not smoothed away.
Needs review
If a case needs judgement, it can be surfaced for human review.
Lettucey provides the evidence. The final tenancy decision stays with the authorised landlord or agent.
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