Trust is part of the product

Trust

Explore the standards, limitations and controls intended to make each reference transparent and defensible.

Page directory

Explore trust.

9 pages in this section

Set out the checks, evidence states, outcome language and review rules used consistently across references.

Explain the England-specific process, record-keeping approach and responsibility boundaries against current official guidance.

Describe how alternative evidence, visible uncertainty, correction and human review support fairer outcomes.

Explain how privacy is designed into applicant invitations, evidence access, retention and deletion.

Publish the security controls and assurance evidence that can be truthfully supported for the operating service.

Keep sanctions, PEP and AML workflows clearly separated from ordinary tenant referencing.

State only verified memberships, registrations, permissions and regulated activities for the correct legal entity.

Define the difference between correcting reference evidence, challenging an outcome and making a service complaint.

Find service availability, incident and maintenance information in one clear view.

Page scope

The content is organised around evidence, responsibility and limitations, not an unexplained pass or fail.